E-mail Support Services Outsourcing in Canada

The method for our email support service is as follows:

• A knowledge library of commonly asked questions and answers might be established in collaboration with our clients’ needs and wants.

• Based on our agents’ experiences with clients, the knowledge base is updated on a regular basis.

• Knowing that there are few rapid repair solutions, our dealers are well trained and familiarized with the purchaser’s operations, services, and items.

• When an email is received, it is scanned and passed to one of our knowledgeable dealers, who will respond in a clear, consistent, and thorough manner, increasing customer satisfaction and reducing follow-ups.

• Because of the usage of a database that provides standard replies to frequently asked questions, agents have access to quick and standardized solutions.

• The online knowledge base may also be used to rapidly and individually react to customer inquiries.

Email support services from Outsource Canada are;

• Services that react to emails in real-time are available.
• 24 hours a day, 7 days a week, every client receives timely and customized email responses.
• Profit from recurring customers and pleased customers.