Summit Labs Support

How can we help?

Search our knowledge base or explore popular categories below.

SDKs and CLI

Tooling for JavaScript, Python, Go and a scriptable command line.

Granular permissions

Role-based access with attribute conditions for sensitive actions.

Status & uptime

Public status page with historical SLOs and post-incident reviews.

Cost controls

Budgets, alerts and per-team chargeback reports baked in.

Open APIs

REST and webhook APIs, fully versioned, with first-party client libraries.

Frequently asked questions

How long does a typical onboarding take?

Most teams are in production within two weeks. A guided checklist and a named contact help keep things on track.

Which compliance certifications do you hold?

SOC 2 Type II, ISO 27001 and GDPR. Reports are available under NDA from the trust centre.

Where is customer data stored?

You can choose between EU, US and APAC regions during account setup. Data is encrypted in transit and at rest.

Can I export my data at any time?

Yes. A self-service export delivers a portable archive in standard formats. There is no lock-in.

How is pricing structured?

Plans are billed per active user, per month, with annual discounts. Volume pricing is available from 250 seats.